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You are always welcome to return or exchange the products purchased at EZ-ETCHINGS.COM. You have 30 days to decide if an item is right for you. The items must be returned to EZ-ETCHINGS address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged. We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition: Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for EZ-ETCHINGS or for customers.
EZ-Etchings LLC
For non-damaged items, the shipping cost for the returned items is paid by you. Customized items will not are non-refundable. If the item is received and is incorrect, we will replace at no charge or refund the order.
***We do not refund the products that are customized.***
For more information on return policies, contact
Jordan and Julie Gross at
ezetchings@gmail.com or facebook.com/ezetchings
Jordan and Julie Gross
Owners
Welcome to our world of creativity and innovation. We are Jordan and Julie Gross, a couple who shares a passion for design and entrepreneurship. Our journey together started over 21 years ago when we met in high school and fell in love. Since then, we have built a beautiful family and a thriving business in Jacksonville, Florida.
For over a decade, we have been running a successful photo booth business, capturing countless precious moments and memories for our clients. Our experience in the photo industry has taught us the importance of quality, attention to detail, and customer satisfaction. It has also given us the opportunity to work with a diverse range of people and to learn about their unique needs and preferences.
Our desire to expand our creative horizons led us to start our laser etching business. Our goal was simple: to provide high-quality designs and rich, deep etching with crisp lines. We wanted our products to stand out above all other designs in the market. As a team, we work collaboratively to design and create each product, ensuring that it meets our high standards of quality and excellence.
We take great pride in our work, and we check each product for flaws and clean it before shipping it out to our clients. We believe that every product we create is a reflection of our commitment to excellence and our passion for creativity. Whether you're looking for a custom-designed gift or a unique addition to your home decor, we have something for everyone.
Thank you for taking the time to learn more about us and our business.